Address
304 North Cardinal
St. Dorchester Center, MA 02124
Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM
FAQs
General Information
All prices are in USD.
We try our best to ship items as fast as we can. Please allow 1-3 days production time for your order to ship out, average shipping times are 7-14 days.
Tracking numbers will be updated 2-3 days after your order has been shipped. If you don’t have a tracking number after 7 business Days please email us at [email protected].
We offer a 100 % money-back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
You are able to cancel your order with no penalty! You must cancel your order before it ships.
If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong kindly notify us via email at [email protected]. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-14 business days.
Please send us an email to [email protected].
Billing & payments
We accept the following payment methods: Visa, MasterCard, AMEX and Google Pay.
My Order
We have a very fast turnaround of orders in our warehouse to ensure quick delivery, this means we can’t guarantee orders can be edited or cancelled once placed. If you would like to edit or cancel your order, please contact [email protected] with the subject ‘cancel’ and your order details as soon as possible.
You can login to your account at any time to check on your order history and subscriptions history.
All shipping timeframes operate on business days which excludes weekends and public holidays.
If your delivery has exceeded the shipping timeframe you will need to contact the courier delivering the parcel to you in case, they have more information that isn’t shown on your tracking link. Your parcel could be awaiting collection at your local post office.
If they are unable to locate your parcel, please reach out to our Customer Experience team at [email protected].
If your package becomes damaged during transit, notify us within 7 days of the parcel being delivered at [email protected] with clear photos of everything you have received and the condition of the parcel/products. We can inspect the damaged package and the damaged items may be replaced.
Shipping & Returns
You have 3 options to track your parcel:
Got a gretaporn account?
Log in your account through the online store, check out the fulfilment status against your recent order. If the order has been fulfilled, click onto the order information & you can find your tracking information there.
I don’t have a gretaporn account yet
As soon as your order has been fulfilled, you’ll receive a shipping confirmation email. You will then be able to track your order through the tracking link on the email. If you haven’t received an email yet, don’t stress! Your order will usually take around 1-2 business days to be dispatched.
Help Centre
Visit the Shipping Information article and enter your order number and email address and receive your tracking information.
*Please note, tracking can take around 24 hours to update after dispatch.
If your parcel says it’s delivered but seems to be missing, please have a look around your property to see if it was tucked away out of sight. Please check around all entrances, including around the garage. You could also check with the people who live with you, and ask your neighbours if they didn’t perhaps pick up the package for you.
If the package is still not found, the carrier that delivered the parcel or local post office is the next best place to contact. If your parcel is still missing once you have contacted the carrier, please get in touch with us via [email protected] and we will help as much as is reasonably possible to trace a missing parcel.
Please note we are not responsible for lost or stolen parcel so we will not be able to refund lost parcels and may not be able to send another parcel.
Please contact [email protected] as soon as possible. In some cases, we may be able to change the address for you if your order hasn’t already been processed by our warehouse. In the event that your order is undeliverable or returned to sender due to insufficient or inaccurate shipping information, we may contact you or your order may be refunded once we are notified that the order has been returned/received. Please note that shipping charges are non-refundable.